10 Best IT Support, Help Desk Certifications & Courses 2023

These help desk certifications focus on server administration, programming, security, ITIL, networking, customer service, and many other areas. A certification will recognize an employee’s accumulated training and experience in a subject area that meets a standard proficiency. While certifications can be important, certifications should not be the only and final measurement of an employee’s ability in your help desk.

Alison’s free online Hardware courses cover the essential physical and tangible components of a computer such as monitors, keyboards, computer data storage, graphic cards, sound cards, and the motherboard. They also have IT training classes that can teach you about the hardware behind 3D printing. What’s great about this course is that participants can choose to attend an in-person training session with an ITIL expert. If there isn’t training nearby, you can self-study for the final exam using the ITIL Foundation book, offered both online and in hard copy. In addition, the rest of your team is relying on you to do your job and do it well.

Cisco Certified Network Associate (CCNA)

It reviews concepts like creating positive interactions and engaging with customers by focusing on verbal and nonverbal cues. At the end of the program, participants are given a certification for completing the course. The Microsoft Office Specialist (MOS) Master certification helps demonstrate an individual’s overall comprehension and expertise of Microsoft https://remotemode.net/ Office programs. Microsoft Office Specialist Masters have more than a working familiarity with Microsoft Office programs-they are technically skilled to take advantage of the breadth of features efficiently and effectively. The major bonus of this certification is that participants have an option to attend an in-person training session with an ITIL expert.

It typically takes between four to six months of study time to prepare for the ACSP certification exams depending on experience level and familiarity with Apple products. To get certified, candidates must pass both exams within one year of each other with a score of 70% or higher on each exam in order to be awarded the ACSP credential from Apple Inc. SkillPath’s Communication courses provide valuable lessons about communication skills that are imperative to customer service, with courses for things like active listening, negotiation, and technical writing. It also covers essential business skills such as professional presentation and “developing a professional presence.” The Cisco CCENT (Cisco Certified Entry Networking Technician) certification validates the skills required for entry-level network support positions, the starting point for many successful careers in networking.

What’s included in this Certified Helpdesk Support Technician Training Course?

This motivates reps to complete the course because they see the tangible value of obtaining the certification. They assist your product’s users and make sure that the technology and processes remain up-to-date and run as smoothly help desk engineer as possible. In the year 2021, most companies should have support teams to help customers through their journey with your business. You may already have some qualifications to become a help desk technician today.


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